Privacy Policy

1. General

This Privacy Policy outlines how StickerSwan® (referred to as “StickerSwan,” “we,” or “us”) collects, uses, shares, and stores your personal data. It applies to all interactions and services provided by StickerSwan, including purchases, customer service, and visits to our website. Our aim is to ensure that your personal data is processed in compliance with applicable data protection regulations.

2. Data Controller

StickerSwan is responsible for the use of your personal data and ensuring its lawful processing. We are also responsible for managing the personal data related to your StickerSwan account.

3. When We Process Your Personal Data

We collect and use your personal data when you visit our website, make purchases, or contact us for customer service or information. This includes interactions with our customer service, website visits, and any other communication with us.

4. Personal Data We Collect

4.1 StickerSwan Customers:

• Name and identification number (personal number, national ID number, or organization number)
• Address
• Phone number and email address
• Payment information
• Customer number
• IP address and information about your website usage

4.2 Account Holders:

• Name and identification number (personal number, national ID number, or organization number)
• Address
• Phone number and email address
• Payment information
• Customer number
• IP address and information about your website usage
• Information about your product interests, newsletter interactions, and purchase history
• Account-related information

5. Purpose of Collecting Personal Data

We collect your personal data for various purposes, including:

• Fulfilling our contractual obligations, such as executing purchases, invoicing, and customer support
• Providing customer care, service, and information
• Managing our relationship with you and offering relevant information and promotions
• Assessing payment methods and conducting credit assessments
• Improving our services, products, and online features
• Preventing fraud and enhancing risk management
• Complying with applicable legislation, such as accounting laws

6. Legal Basis for Processing Personal Data

We process your personal data based on:

• Contractual obligations: To fulfill our obligations as a customer or account holder
• Legitimate interests: To provide personal offers, marketing, and event invitations
• Legal obligations: To comply with accounting and other legal requirements

7. Sharing Personal Data

We may share your personal data with third parties, including our affiliates, cooperative partners, payment service providers, and communication services. We may also share data with address updating service providers to maintain accurate address information. Your personal data may be shared with relevant authorities for legal compliance, fraud detection, and security purposes. In managing our ad campaigns, we may share certain personal data with Advertising Networks. We do not sell your personal data to third parties.

8. Profiling

StickerSwan may process your personal data for profiling purposes to provide you with personalized offers and event invitations based on your interests and activities. You have the right to object to the use of your personal data for profiling purposes.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. In some cases, we may store data for a longer period to meet legal requirements. Account holder personal data is retained as long as the account is active.

10. Amendments to Privacy Policy

StickerSwan may amend this Privacy Policy at any time. We will notify you promptly of any changes. If you do not accept the amendments, you have the right to terminate your contract with StickerSwan before the changes take effect.

11. Protection of Personal Data

StickerSwan has implemented necessary security measures to protect your personal data from unauthorized access, changes, and deletion. All customer and account holder information is stored in a database protected by access control and a firewall.

12. Your Rights

You have the right to:

• Access your personal data and receive a record of our processing activities
• Correct any incorrect, incomplete, or misleading information
• Request the deletion or limitation of your personal data
• Object to processing based on legitimate interests
• Object to direct marketing
• Lodge complaints with the relevant data protection authority

13. Cookies

We use cookies on our website. For more information, please refer to our Cookie Policy.

14. Contact Information

If you have any questions about our Privacy Policy, the use of your personal data, or would like to request a record, please contact us at: Info@StickerSwan.com